Privacy Policy

1. Data Controller

• Identity: RAVEN CORE S.L.

• CIF/NIF: B21718192

• Registered address: La Palmera Nº 13, 03158 Catral-Alicante-

• Email: info@ravenrise.es

2. Purposes of Processing

We process the personal data you provide for the following purposes:

• Management of the contractual relationship: to process and manage orders, payment, shipping and delivery of the purchased products. In addition to managing the order and shipping, we may “manage your style and size preferences in order to offer you personalised product recommendations, provided that we have your consent to do so”.

• Customer service: to handle your queries, requests for information and complaints.

• Commercial communications: to send you information about our products, services, promotions and news, only if you have given your express consent to do so.

• Compliance with legal obligations: to manage the tax, accounting and administrative obligations arising from the contractual relationship.

3. Legal Basis for Processing

The legal basis for processing your data is:

• The performance of a sales contract for the management of your order.

• The express consent you give us for sending commercial communications.

• Compliance with a legal obligation for tax and accounting purposes.

• Our legitimate interest in handling your requests and improving our services.

4. Data Recipients

Your data may be disclosed to:

• Transport and logistics companies for the delivery of orders.

• Financial institutions and payment gateways for the management of payments.

• Competent Public Administrations (e.g. the Tax Agency) in compliance with legal obligations.

• Other categories of recipients, e.g. IT service providers.

No international data transfers will be carried out outside the European Economic Area.

5. Retention Periods

Your data will be kept for as long as the contractual relationship is maintained. Once it has ended, the data will be kept blocked for the periods legally established for addressing possible liabilities (generally, 6 years under commercial regulations and 5 years under tax regulations). Data used for commercial purposes will be kept until you revoke your consent.

6. Rights of Data Subjects

• You may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability by sending a written request to La Palmera nº 13, 03158 Catral-Alicante- or by email to dario.lorenzo@ravenrise.onmicrosoft.com, enclosing a copy of your ID document (DNI).

You also have the right to withdraw the consent given at any time and to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that your rights have not been duly addressed.

Cookie Policy

1. What are cookies?

A cookie is a small text file that a website stores in the user’s browser. Cookies make the use of and navigation through a website easier and are essential for the functioning of the internet, providing countless advantages in the provision of interactive services.

2. Types of cookies used on this website

This website uses the following types of cookies:

Cookie name	Domain	Duration	Type	Purpose
_gcl_gs	prismic.io	2026-01-20	Advertising	Google Ads conversion and tracking (gclid)
_hjSessionUser_2872125	prismic.io	2026-11-21	Analytics	Hotjar: persistent user identification
_hjSessionUser_3153625	prismic.io	2026-12-02	Analytics	Hotjar: persistent user identification
_hp2_id.1831338868	cloudinary.com	2026-12-12	Analytics	Heap Analytics: user, session and pageview tracking
_hp2_id.3933174120	cloudinary.com	2026-12-24	Analytics	Heap Analytics: identification and behaviour analysis
_merchant_essential	shopify.com	2026-12-04	Technical	Essential Shopify cookies for operation, security and payments
_mkto_trk	cloudinary.com	2026-12-26	Advertising	Marketo tracking (campaign automation and tracking)
shopify_essential	shopify.com	2026-12-04	Technical	Essential cookie for security, navigation and session
_shopify_s	shopify.com	2025-12-04	Analytics	Shopify internal analytics (session)
_shopify_y	shopify.com	2026-12-04	Analytics	Shopify internal analytics (unique visitors)
_sp_id.807a	cloudinary.com	2026-12-26	Analytics	Snowplow Analytics: identification and sessions
ajs_anonymous_id	prismic.io	2026-12-02	Analytics	Segment (Analytics.js): anonymous user
ajs_user_id	prismic.io	2026-12-02	Analytics	Segment (Analytics.js): identified user
analytics_session_id	prismic.io	2026-12-02	Analytics	Analytics session cookie (Prismic/Segment)
analytics_session_id.last_access	prismic.io	2026-12-02	Analytics	Last access of analytics session
FPAU	cloudinary.com	2026-02-02	Advertising	First-party Ads measurement (Google Ads)
FPGCLAW	cloudinary.com	2026-02-02	Advertising	Google Ads conversion tracking
FPGCLGS	cloudinary.com	2026-02-02	Advertising	Google Ads remarketing (GS)
hubspotutk	prismic.io	2026-05-20	Analytics	HubSpot: user identification for CRM and tracking
intercom-device-id-avmr5b6h	cloudinary.com	2026-08-21	Technical	Device identification for Intercom
intercom-device-id-bnnh3u9v	prismic.io	2026-08-29	Technical	Device identification for Intercom
intercom-device-id-bq83woj9	cloudinary.com	2026-08-18	Technical	Device identification for Intercom
intercom-device-id-vck8otfz	cloudinary.com	2026-08-10	Technical	Device identification for Intercom
intercom-id-avmr5b6h	cloudinary.com	2026-08-01	Technical	User ID for Intercom (chat/support)
intercom-id-bq83woj9	cloudinary.com	2026-08-18	Technical	User ID for Intercom
intercom-session-bnnh3u9v	prismic.io	2025-12-09	Technical	Active Intercom chat session
OptanonAlertBoxClosed	cloudinary.com	2026-10-07	Technical	OneTrust: hides the banner after acceptance
OptanonConsent	cloudinary.com	2026-11-21	Technical	OneTrust: stores the user's consent
prismic-auth	prismic.io	2026-12-31	Technical	JWT authentication for Prismic access
SESSION	prismic.io	2026-12-31	Technical	Prismic internal session
shopify_user	localhost	Session	Technical (first-party)	Verification of user session started in Shopify

3. Consent, configuration and revocation

When you first access our website, an information banner will be displayed where you can accept, reject or configure the use of cookies.

You can manage your cookie preferences at any time through our settings panel: [LINK_TO_COOKIE_SETTINGS_PANEL]

In addition, you can allow, block or delete the cookies installed on your device through the settings of your internet browser. Below we provide the links to the guides for the main browsers:

• Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

• Mozilla Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

• Internet Explorer / Edge: http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies

• Safari: https://support.apple.com/kb/ph17191?locale=es_ES

4. Updating the Cookie Policy

This Cookie Policy may be modified in response to new legislative requirements or in order to adapt it to the instructions issued by the Spanish Data Protection Agency.